News Releases

Independent Hotels Leverage Mobile Guest Engagement & Messaging to Gain a Competitive Advantage Over Major Brands

For only $40 /month, Hotel-Branded Mobile Guest Engagement & Messaging App increases direct bookings, improves guest satisfaction & recovery, and increases loyalty

Toronto, Ontario July 11, 2016 Zuzapp announced today that it is helping independent hotels worldwide to differentiate their properties from major brands and win more loyal guests. Zuzapp Mobile Guest Engagement and Messaging solution helps hotels to enhance the guest experience, increase direct bookings, improve guest satisfaction and recovery, and drive more TripAdvisor reviews.

Allison DeHenzel Teat, Assistant General Manager, The Hotel at Arundel Preserve: Zuzapp is a real game changer. In more ways than one Zuzapp has helped us to differentiate our hotel and be more competitive by staying better connected with our mobile-social guests."

Jose Briseno, Director Revenue Management, Porto Vista Hotel: Delivering a VIP experience is our commitment to our guests. Our mobile guest engagement app is helping us to enhance our guests stay with personalized and memorable experiences.

Colin Jenno, General Manager, Lions Quay Hotel: Zuzapp helps us create a unique one-to-one connection between hotel staff and guests, allowing for more communication that leads to more direct bookings, monetized marketing initiatives, and improved guest experiences.

Tim Bilston, General Manager, Amora Hotel Riverwalk Melbourne: "Providing a virtual mobile concierge allows us to improve guest satisfaction with room service, promo offerings, restaurant reservations, valet services, and stunning hotel visuals for our guests to explore."

Susanne Simpson, General Manager, Pavilion Grand Hotel: "Our mobile guest engagement app allows us to accommodate our guests both on and off our property with geo-targeted push notifications, mobile offers and loyalty reward programs."

Independent Hotels Deliver an Unmatched Localized Guest Experience

Zuzapp empowers independent hotels to deliver above-and-beyond experiences by providing a local and personal value-added service via the guests smart device. For only $40 /month (no extra fees, no hidden fees, no surprises), Zuzapp offers hoteliers an affordable hotel-branded mobile guest engagement app as a channel to directly connect with their mobile guests. Benefits include:

  • Increase direct bookings & lower booking costs. Reduce online travel agency costs with post-stay direct rebooking. After a guest checks out, digitally prompt guests to book their next stay through the hotel-branded guest engagement app.
  • Improve TripAdvisor reviews. When a guest has had a positive experience on your property, Zuzapp allows you to prompt them via mobile to post a review or share their experience online.
  • Improve guest satisfaction. Enhance the guest experience with one-to-one messaging by taking advantage of every opportunity to act on requests, suggestions, concerns and compliments.
  • Generate more revenue. Upsell unsold inventory and merchandise to guests throughout their travels. Drive in more traffic into your hotel, restaurants, spas and retail outlets by actively engaging more guests via mobile marketing and loyalty reward programs.
  • Incent guests to spend more on property. Guests spend up to 90% of their stay off property. This creates a need for timely and optimal communications to capture and retain guests mindshare. Entice guests with geo-targeted push notifications and mobile offers that incent guests to stay and spend on the property.
  • Improve guest recovery. Reduce comps, improve loyalty and protect your reputation by engaging guests over their channel of choice and resolving their concerns before they reach social media.
  • Curate authentic, localized experiences. Improve guest satisfaction with curated recommendations for local restaurants, services, stores, theatres, sporting events, attractions and tours. Zuzapp helps hotels become the local knowledge hub throughout the guests journey.

About Zuzapp™

Zuzapp provides mobile customer engagement & messaging solutions to the finest hotels of the world. Our happy customers include global brands such as Marriott, Hilton, Westin, Hyatt, Best Western, and IHG; ownership groups including Interstate, The Generation Companies, The Riley Hotel Group, and Xenia, as well as, independent brands such as Flamingo Resorts, Desert Palms, and Edens Resort to name a few. For only $40 /month (no set up fees, no extra fees, no surprises), Zuzapp gives hotels the power to enhance the guest experience, increase direct bookings, improve guest satisfaction and recovery, and drive more TripAdvisor reviews. Its App Easy™ -- www.zuzapp.com

Media Contact: Ruchira Shah Zuzapp Corporation pr@zuzapp.com

Zuzapp and Its App Easy are registered trademarks of Zuzapp Corporation.
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