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Desert Palms Selects Zuzapp™ Mobile Guest Engagement and Messaging to Deliver Above-and-Beyond Experiences

Hotel-branded Mobile Guest Engagement & Messaging App personalizes the guest journey with 1:1 messaging, mobile offers, loyalty reward programs and curated local experiences.

Toronto, Ontario March 21, 2016 Zuzapp™, a leading provider of mobile guest engagement & messaging solutions, announced today that the Desert Palms Hotel & Suites selected Zuzapp™ Mobile Guest Engagement & Messaging to enhance the experience for leisure guests, business travelers and groups. Leveraging the property-branded app with the Zuzapp cloud-based system, Desert Palms Hotel is making the guest experience truly mobile by personalizing the guest journey with 1:1 engagement, compelling mobile offers, loyalty reward programs and curated local experiences.

A five time winner of Trip Advisors Certificate of Excellence, Desert Palms Hotel is offering a more personalized and localized service directly via their property-branded mobile guest engagement and messaging app. Guests simply download the free Desert Palms Hotel mobile app to their smartphone and tablet giving the hotel opportunities to drive higher levels of satisfaction by communicating with and serving guests more efficiently.

Fred Brown, General Manager, Desert Palms Hotel & Suites said, Our guests love our app. With one simple click of a button our guests have the added convenience to engage our hotel, receive real-time mobile offers, select from a menu of concierge services, take advantage of our local attraction recommendations, purchase Disney tickets, and so much more. We are able to provide a premier experience throughout their journey prior to arrival, during their stay, and after they depart.

Desert Palms Hotel & Suites has distinguished itself by embracing mobile technology to enhance their guests experiences, and were excited to partner with them to further this mission, said Akshay Pandya, CEO & Founder, Zuzapp. Forward-thinking hotels such as Desert Palms are continuously looking for new ways to improve the guest experience and we look forward to helping them successfully connect with their guests at any point in their travel experience, from planning to post-stay.

Delivering Above-and-Beyond Experiences

For only $40 /month (no set up fees, no extra fees, no hidden fees), Zuzapp enables hoteliers to deliver above-and-beyond experiences by providing a local and personal value-added service via the guests smart device. Hoteliers are empowered with a cloud-based system that leverages location-based mobile technology to send geo-targeted notifications and 1:1 messaging resulting in the following benefits:

  • Improve guest satisfaction. Enhance the guest experience by taking advantage of every opportunity to act on requests, suggestions, concerns and compliments.
  • Save at-risk guests. Reduce comps, improve loyalty and protect your reputation by engaging guests over their channel of choice.
  • Increase bookings & lower booking costs. Reduce the effects of online travel agencies by digitally prompting guests with post-stay rebooking.
  • Generate more revenue. Upsell unsold inventory and merchandise to guests throughout their journey.
  • Incent guests to spend more on property. Entice guests with geo-targeted push notifications and mobile offers that incent guests to stay and spend on the property.
  • Curate authentic, localized experiences. Improve guest satisfaction with curated recommendations for local restaurants, services, stores, sporting events, entertainment, etc.
  • Improve TripAdvisor reviews. Digitally prompt loyal guests via their mobile device to leave positive reviews.

About Desert Palms Hotel & Suites

Desert Palms Hotel & Suites joins the Trip Advisor Hall of Fame as a 5 time winner of Trip Advisors Certificate of Excellence. This award recognizes hotels with the most highly rated guest reviews. With a prime location less than a block from the gates of Disneyland® Resort, Desert Palms Hotel is the perfect place to stay during your magical Disneyland® vacation. For more information visit www.desertpalmshotel.com

About Zuzapp™

Zuzapp™ provides mobile customer engagement & messaging solutions to the finest hotels, restaurants, non-profits and businesses of the world. Our happy customers include brands such as Marriott, Hilton, Westin, Hyatt, Holiday Inn, InterContinental, Crowne Plaza and Aston Hotels & Resorts, as well as, independent brands such as Flamingo Resorts, Desert Palms Hotel, Porto Vista, and Eden Resort to name a few. For only $40 /month (no set up fees, no extra fees, no surprises), Zuzapp gives brands the power to instantly connect 1:1 with their mobile users, improve customer satisfaction, grow their business, and foster loyal relationships with their customers. Its App Easy™ -- www.zuzapp.com

Media Contact: Ruchira Shah Zuzapp Corporation ruchira@zuzapp.com

Zuzapp and Its App Easy are registered trademarks of Zuzapp Corporation.
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